Return policy

1. Our 14-day return policy

You can return shoes bought on our website within 14 days of the day you receive them, for a refund or an exchange. If your order arrives in more than one package, the 14 days start when you receive the last package.

If you live in the European Union or the United Kingdom, you also have a legal right of withdrawal and a legal guarantee (see section 8). This policy does not limit any rights you have under the consumer law of your country.

2. Return conditions

To get a full refund, your shoes must be:

• unworn outdoors. Try them on indoors, on a clean and soft surface
• free of signs of wear: no creases from walking, no scuffs and no marks on the soles
• returned in their original shoebox, undamaged, with all tags, dust bags and accessories. The shoebox is part of the product, so please don't write on it or tape it. Put it inside a separate shipping box

If shoes come back worn, damaged or incomplete, we may reduce the refund by the loss in value. If they cannot be resold at all, we may send them back to you at your cost. For EU and UK customers, we only deduct for handling beyond what is needed to check the nature, characteristics and fit of the shoes.

3. How to return

1. Tell us within 14 days. Email info@brezzanoshoes.com with your order number, the items you are returning, the reason, and whether you want a refund or an exchange.
2. Get your return instructions. Within 1–2 business days we reply with the return address and instructions. Please don't send returns to our business address in Phoenix, because returns sent there cannot be processed.
3. Pack your shoes. Put the shoebox inside a sturdy shipping box and include a note with your order number.
4. Ship within 14 days. Send your parcel within 14 days of telling us, using a tracked service. Keep your proof of postage and tracking number.
5. Refund or exchange. We check your return and email you as soon as your refund or exchange is processed.

4. Return shipping costs

You pay the cost of sending your return to us. Original shipping charges are not refunded, except:

• when your item is faulty, damaged or not what you ordered (see section 7)
• when EU or UK withdrawal rules require it (see section 8)

Your return address may be in a different country from yours, so the postage cost depends on the carrier you choose. We recommend a tracked and insured service. We cannot take responsibility for returns that are lost in transit without proof of postage. For returns that cross a border, mark the parcel as "Returned goods" to help avoid customs charges.

5. Refunds

We issue your refund within 14 days of receiving your return. For EU and UK withdrawals, see section 8 for the exact timing.

• Refunds go back to your original payment method, in the currency you paid in.
• Card refunds usually appear within 5–10 business days, depending on your bank.
• Klarna: we send the refund to Klarna, and Klarna updates your payment plan or statement. Keep paying any instalments that are due until the refund shows in the Klarna app.
• We cannot refund exchange-rate differences or fees charged by your bank or card issuer.

Refused or unclaimed parcels

If you refuse delivery or don't collect your parcel, we refund the product price once it is back with us, minus any return shipping the carrier charges us. Duties and taxes paid to customs cannot be refunded by us.

6. Exchanges

Need a different size or colour? Ask for an exchange in your return email. Exchanges depend on availability.

• As soon as your return has been sent with tracking, we ship your new pair. Shipping on the new pair is free.
• If the new pair costs more or less, we charge or refund the difference.
• If the size or colour you want is no longer available, we refund you instead.

7. Faulty, damaged or incorrect items

If your shoes arrive damaged, have a manufacturing fault, or are not what you ordered, email info@brezzanoshoes.com within 14 days of delivery with your order number and clear photos. We will cover the return shipping and send a replacement or give a full refund, including the original shipping cost.

Normal wear and tear, damage caused by misuse or incorrect care, and natural variations in leather (such as small differences in grain or colour) are not faults.

If you live in the EU or UK, you also benefit from the legal guarantee of conformity under your local consumer law. This applies to faults that existed when the shoes were delivered and lasts beyond the 14-day return window.

8. EU and UK customers: right of withdrawal

If you are a consumer living in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period ends 14 days after the day you, or someone you name other than the carrier, receive the goods. For an order delivered in several parts, it ends 14 days after you receive the last part.

To use your right of withdrawal, tell us before the period ends with a clear statement, for example an email to info@brezzanoshoes.com. You can use the model withdrawal form below, but you don't have to.

Effects of withdrawal

• We refund all payments we received from you, including the cost of standard delivery. We do not refund the extra cost of any more expensive delivery method you chose.
• We refund you without undue delay and no later than 14 days after the day you tell us you are withdrawing. We may hold back the refund until we have received the goods back, or until you have shown proof that you sent them, whichever happens first.
• We use the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not pay any fees because of the refund.
• You must send the goods back without undue delay, and no later than 14 days after you tell us you are withdrawing. You pay the direct cost of returning the goods.
• You are only liable for any loss in value of the goods caused by handling them more than needed to check their nature, characteristics and how they work.

Model withdrawal form

Please email the form or your statement to info@brezzanoshoes.com. We will then send you the address for returning the goods.

9. Items we cannot accept

• Shoes that have been worn outdoors or damaged through use, except where your statutory rights apply
• Returns sent after the return period, except for faulty items covered by the legal guarantee
• Gift cards, if offered

Returns sent without contacting us first may take longer to process, so please always email us before you send anything back.

10. Cancelling an order

If your order has not shipped yet, email info@brezzanoshoes.com as soon as possible and we will cancel it with a full refund. Once your order has shipped, it can no longer be cancelled, but you can return it under this policy.

11. Contact

Questions about a return or exchange? Email info@brezzanoshoes.com with your order number. We reply within 1–2 business days.

Brezzano Shoes ("Brezzano", "we", "us" or "our") is a brand operated by Horizon Ridge Limited Liability Company, a limited liability company registered in the State of Arizona, United States (Arizona Corporation Commission Business ID 25127618), with its registered business address at 4539 N 22nd St, Ste N, Phoenix, AZ 85016, United States.