Shipping policy

1. Where we ship

We currently ship to:

• the United States
• the United Kingdom
• all member states of the European Union

Other countries are only available if they appear as a delivery option at checkout. We cannot deliver to PO boxes, APO/FPO/DPO military addresses or parcel-forwarding services.

2. Shipping costs

If you shop in euros (EUR) or British pounds (GBP) using the currency selector, the free-shipping threshold and the shipping fee are converted into your currency. The exact shipping cost is always shown at checkout before you pay.

3. Processing and delivery times

We process orders within 1–3 business days. Delivery usually takes 7–14 business days in total, counted from the moment your order is confirmed until it reaches your door. This total includes processing time.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery times are estimates, not guarantees. Peak periods such as Black Friday and the holiday season, customs checks, severe weather or carrier delays can add a few days. If you need your shoes for a specific date, please order well in advance or email us first.

4. Orders in more than one package

Our shoes are shipped from more than one warehouse. If you order several pairs, they may arrive in separate packages and on different days. This never costs you anything extra, and you receive a tracking link for each package.

5. Order tracking

As soon as your order ships, we email you a shipping confirmation with your tracking number and link. Tracking can take 24–72 hours to show the first update.

Can't find the email? Check your spam folder or email us at info@brezzanoshoes.com with your order number.

6. Customs, duties and taxes

Some of our products are shipped from warehouses outside your country. Depending on your destination and current import rules, your order may be subject to import duties, VAT/GST, sales tax or customs handling fees.

• If taxes or duties are collected at checkout, they are shown clearly before you pay.
• If they are not collected at checkout, any duties, taxes or fees charged by customs or the carrier on delivery are paid by the recipient.
• Import rules and rates are set by your local authorities and can change. Contact your local customs office for more information.

If you refuse a parcel or don't collect it, it is handled as a return (see our Return Policy). We cannot refund duties or taxes you have paid to customs or the carrier.

7. Shipping delays

If we cannot ship your order within the time stated on our website, we will email you with a revised shipping date. You can then choose to wait or to cancel your order for a full and prompt refund of everything you paid.

8. Delivery address

Please check your shipping address carefully at checkout. If you spot a mistake, email info@brezzanoshoes.com straight away. We can change the address free of charge as long as your order has not shipped yet.

If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we can reship it once you pay a new shipping fee. Alternatively, we refund the product price minus the shipping costs we paid.

9. Lost, late or damaged parcels

Marked as delivered but not received

Check with neighbours, your building's mailroom and any safe place the carrier may have used. Then email us within 7 days of the delivery date shown in tracking, and we will open an investigation with the carrier.

Late or no tracking updates

Email us if your tracking has not updated for 10 business days, or if your order has not arrived within 20 business days of ordering. If the carrier confirms the parcel is lost, we send a replacement at no cost or give you a full refund.

Damaged parcels

If your parcel or shoes arrive damaged, email info@brezzanoshoes.com within 14 days of delivery with your order number and photos of the box and the shoes. We will send a replacement or give a full refund, including shipping.

Risk of loss passes to you once the parcel has been delivered to the address you gave us.

10. Contact

For any shipping question, email info@brezzanoshoes.com with your order number. We reply within 1–2 business days.

Brezzano Shoes ("Brezzano", "we", "us" or "our") is a brand operated by Horizon Ridge Limited Liability Company, a limited liability company registered in the State of Arizona, United States (Arizona Corporation Commission Business ID 25127618), with its registered business address at 4539 N 22nd St, Ste N, Phoenix, AZ 85016, United States.